Advice is always at hand! RentalPoint customers receive support for 6 months included with the original purchase and thereafter renewed by payment of the Service and Software Assurance Plan (SSAP) fee. Software rental includes SSAP. Remote support via Remote desktop, Terminal Services, Citrix or gotomeeting is available.
The RentalPoint support centre is open Monday to Friday 9am to 5pm Eastern Standard Time (EST). For assistance with your RentalPoint software you can contact one of the numbers below, or create a Support ticket - click here.
For clients receiving support thru the Canadian office, please see the list of public holidays below. Support by phone or fax is not available on these days, however clients can still create a support ticket for any technical inquiries.
To ensure a high level of service; from the 26th of July 2010 - all support inquiries (phone, fax, email) will now create a support ticket, once a support ticket is issued a ticket ID number will be issued, you may request this ID number when you phone. All tickets and their responses are monitored for quality and a timely response.
| Holiday |
|
Date |
| New Years Day |
|
January 1 |
| Family Day |
|
February 15 |
| Good Friday |
|
April 2 |
| Victoria Day |
|
May 24 |
| Canada Day |
|
July 1 |
| Labour Day |
|
September 6 |
| Canadian Thanksgiving |
|
October 11 |
| Christmas Day |
|
December 25 |
| Boxing Day |
|
December 26 |
| |
|
|
- Phone: 1 888 591 1962
- Fax: 1 888 274 6872
International
- Phone +1 519 725 4270
- fax +1 519 725 3063
Toll Free Phone: 0800 169 9780 (after 2pm only)
Phone: 03 5611 0222 Int. Phone: +61 3 5611 0222
Mobile: 0407 541 290 Int. Cell: +61 407 541 290
Email: support@rentalpoint.com
To report an issue with the software click here.
