Advice is always at hand! RentalPoint customers receive support for 6 months included with the original purchase and thereafter renewed by payment of the Service and Software Assurance Plan (SSAP) fee. Software rental includes SSAP. Remote support via Remote desktop, Terminal Services, Citrix or GoToMeeting is available.
The RentalPoint support centre is open Monday to Friday 9am to 5pm Eastern Standard Time (EST). For assistance with your RentalPoint software you can contact one of the numbers below, or create a Support ticket - click here.
For clients receiving support thru the Canadian office, please see the list of public holidays below. Support by phone or fax is not available on these days, however clients can still create a support ticket for any technical inquiries.
To ensure a high level of service all support inquiries (phone, fax, email) will now be entered as a support ticket. Once a support ticket is created a ticket number will be issued. You may request this ID number when contacting support. All tickets and their responses are monitored for quality and timely response.
Our Service Commitment
If, for any reason, you are dissatisfied with our service, please contact the president
Tim Grafton
Cell : (+1) 289 937 4151
Email : tg@rentp.com
Holidays 2012
Our support centre will be closed on the following Canadian holidays:
| Holiday |
|
Date |
| New Years Day |
|
January 2 |
| Family Day |
|
February 20 |
| Good Friday |
|
April 6 |
| Victoria Day |
|
May 21 |
| Canada Day |
|
July 2 |
| Labour Day |
|
September 3 |
| Canadian Thanksgiving |
|
October 8 |
| Christmas Day |
|
December 25 |
| Boxing Day |
|
December 26 |
| |
|
|
North American Phone 1 888 591 1962
North American Fax 1 888 274 6872
International Phone +1 905 693 9457
International Fax +1 905 693 8172
Thank you for your patience after our office relocation on July 29th 2011, the above phone lines are now operational and we welcome your call.
Toll Free Phone: 0800 169 9780 (option 2 for Critical IT issues before 2pm UK time, Option 1 after 2pm UK time), or create a Support ticket - click here.
Phone: 03 5611 0222 Int. Phone: +61 3 5611 0222
Mobile: 0407 541 290 Int. Cell: +61 407 541 290
Email: support@rentalpoint.com
To report an issue with the software click here.
